FAQs

WHAT IF SOMETHING IS SOLD OUT?

If a specific product size or variation is not listed, it is out of stock or discontinued. If you want to be waitlisted for an item, please contact our customer service team at sales@onewellfishing.com.au and they will make sure you are the first to receive likely lead-time for delivery.

HOW CAN I PAY?

We offer the following payment methods:
  • Credit and debit cards including Visa, MasterCard and American Express
  • Paypal
  • Afterpay (Australia Only)

IS IT POSSIBLE TO CHANGE AN ORDER AFTER IT'S BEEN CONFIRMED?

We aim to get the deliveries out the same or next day. Provided the stock has not already packed and dispatched, you can call us on 03 9357 4767 for amendments. Once it is dispatched, however, you will need to return it to us for an exchange or refund.

REFUNDS & RETURNS

For change of mind, exchanges your product must be in perfect condition, brand new, have labels and original packaging intact. Refunds for damaged, faulty or incorrect items can also be returned for a full refund (not including the cost of freight).

1) Email sales@onewellfishing.com.au with your order number, full name, contact number.
2) Await for our team to get back to you with instructions on how to post back

 

SHIPPING POLICY

Standard shipping is $10 Australia-wide whilst Express shipping is $15 Australia-wide. For all overseas orders flat rate shipping of $20 will be charged. All unworn items may be returned risk-free within 60 days of delivery.

We ship to Australia & World-wide please email sales@onewellfishing.com.au for any overseas order enquiries. 

Delivery times: Standard shipping allow 2- 8 business days, Express shipping allow 1 - 4 business days. World-wide shipping allow up to 6 weeks. Please note there may be further shipping delays as a result of COVID-19.